Major helpdesk outage

Incident Report for Gorgias

Resolved

Recovery complete. The helpdesk should be fully functional. Sorry for your inconvenience and thank you for understanding.

Posted Mar 22, 2019 - 22:28 PDT

Identified

We've identified the issue and are recovering the incoming events.

Posted Mar 22, 2019 - 22:00 PDT

Investigating

We are currently investigating an outage of the helpdesk.

Posted Mar 22, 2019 - 21:50 PDT

This incident affected: Helpdesk (REST API).