Major helpdesk outage

Incident Report for Gorgias

Resolved

Recovery complete. The helpdesk should be fully functional. Sorry for your inconvenience and thank you for understanding.
Posted Mar 23, 2019 - 05:28 UTC

Identified

We've identified the issue and are recovering the incoming events.
Posted Mar 23, 2019 - 05:00 UTC

Investigating

We are currently investigating an outage of the helpdesk.
Posted Mar 23, 2019 - 04:50 UTC
This incident affected: Helpdesk (REST API).