Agents being logged out of the mobile App
Incident Report for Gorgias
This incident has been resolved.
Posted Sep 20, 2022 - 04:37 PDT
A fix has been implemented and we are monitoring the results.
Posted Sep 20, 2022 - 03:57 PDT
The issue has been identified and is related to a change with undetected side effects, the fix is currently being applied
Posted Sep 20, 2022 - 02:50 PDT
We are currently investigating this issue.
Posted Sep 20, 2022 - 01:40 PDT
This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511) and Helpdesk (Mobile Apps).