Agents being logged out of the mobile App

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 20, 2022 - 11:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2022 - 10:57 UTC

Identified

The issue has been identified and is related to a change with undetected side effects, the fix is currently being applied

Posted Sep 20, 2022 - 09:50 UTC

Investigating

We are currently investigating this issue.

Posted Sep 20, 2022 - 08:40 UTC

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511) and Helpdesk (Mobile Apps).