Agents being logged out of the mobile App
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Sep
20
,
2022
-
04:37
PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Sep
20
,
2022
-
03:57
PDT
Identified
The issue has been identified and is related to a change with undetected side effects, the fix is currently being applied
Posted
Sep
20
,
2022
-
02:50
PDT
Investigating
We are currently investigating this issue.
Posted
Sep
20
,
2022
-
01:40
PDT
This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511) and Helpdesk (Mobile Apps).
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