Outdated search results in ticket search and views filters

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted May 05, 2023 - 09:44 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2023 - 09:24 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2023 - 09:24 PDT

Investigating

We are currently investigating this issue.

Posted May 05, 2023 - 08:55 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east4-65cd).