Messages-Per-Ticket metric may be wrong
Incident Report for Gorgias
This incident has been resolved.
Posted Oct 10, 2023 - 05:41 PDT
A fix has been implemented and we are monitoring the results. messages-per-ticket metrics should be correct now
Posted Oct 10, 2023 - 05:17 PDT
We are continuing to work on a fix for this issue.
Posted Oct 10, 2023 - 03:43 PDT
We are currently investigating this issue.
Posted Oct 10, 2023 - 03:14 PDT
This incident affected: Helpdesk Clusters.