Messages-Per-Ticket metric may be wrong
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Oct
10
,
2023
-
05:41
PDT
Monitoring
A fix has been implemented and we are monitoring the results. messages-per-ticket metrics should be correct now
Posted
Oct
10
,
2023
-
05:17
PDT
Identified
We are continuing to work on a fix for this issue.
Posted
Oct
10
,
2023
-
03:43
PDT
Investigating
We are currently investigating this issue.
Posted
Oct
10
,
2023
-
03:14
PDT
This incident affected: Helpdesk Clusters.
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Messages-Per-Ticket metric may be wrong
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