Outdated search results in customer search feature
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Jan
31
,
2023
-
17:35
UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Jan
31
,
2023
-
17:14
UTC
Identified
The issue has been identified and a fix is being implemented.
Posted
Jan
31
,
2023
-
16:53
UTC
Investigating
Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.
Posted
Jan
31
,
2023
-
15:43
UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-d8ff).
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Outdated search results in customer search feature
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