Outdated search results in customer search feature
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Jan
31
,
2023
-
09:35
PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Jan
31
,
2023
-
09:14
PST
Identified
The issue has been identified and a fix is being implemented.
Posted
Jan
31
,
2023
-
08:53
PST
Investigating
Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.
Posted
Jan
31
,
2023
-
07:43
PST
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-d8ff).
×
Subscribe to Incident
Subscribe to updates for
Outdated search results in customer search feature
via . You'll receive .