Outdated search results in customer search feature

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jan 31, 2023 - 09:35 PST

A fix has been implemented and we are monitoring the results.

Posted Jan 31, 2023 - 09:14 PST

The issue has been identified and a fix is being implemented.

Posted Jan 31, 2023 - 08:53 PST

Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.

Posted Jan 31, 2023 - 07:43 PST

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-d8ff).