Ongoing Facebook bug impacting the reception of Messenger attachments
Incident Report for Gorgias
Identified
The fix implemented by Facebook was not successful. Another issue has been opened and one of Facebook's Engineer has been assigned to the issue: https://developers.facebook.com/support/bugs/393441492018560/
Posted Nov 19, 2020 - 11:17 PST
Monitoring
Facebook has implemented a fix and has closed the issue: https://developers.facebook.com/support/bugs/1248094478904310/
We are monitoring the results.
Posted Nov 06, 2020 - 13:49 PST
Update
We are continuing to work on a fix for this issue.
Posted Oct 30, 2020 - 14:57 PDT
Identified
Facebook is not sending the messages' attachments when notifying us about new Messenger messages. The bug is known by Facebook and one of their Engineer has been assigned to the issue: https://developers.facebook.com/support/bugs/1248094478904310/
Posted Oct 30, 2020 - 14:55 PDT
This incident affects: Helpdesk Integrations (Facebook Messenger).