A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2025 - 01:46 UTC
Identified
We have identified the root cause of the delays in sending messages. Our engineering team is actively working on implementing a fix to restore normal functionality. We will provide further updates as progress is made.
Posted Sep 24, 2025 - 01:42 UTC
Update
We are continuing to investigate the delays in sending messages through our chat service. Our team is working to narrow down the root cause and will share further updates as soon as we have more information. We appreciate your patience as we work to restore normal functionality
Posted Sep 24, 2025 - 01:20 UTC
Investigating
We've noticed the issue when sending an agent message and it loading and never sending. This issue is currently being investigated