We have implemented the fix on our end and completely restored Messenger functionality on all the affected accounts.
Posted Jun 01, 2023 - 17:26 UTC
Monitoring
We implemented a workaround to fix the issue on our end without waiting for Meta to fix the problem on the API. We're now recovering all the integrations that got affected by the problem, and will provide further updates soon.
Posted Jun 01, 2023 - 14:24 UTC
Update
We are working on a temporary fix to work around the API issue, and allow all merchants to use their Facebook Messenger integrations anyway. We will update once the fix on our end or Meta's end is implemented.
Posted Jun 01, 2023 - 11:34 UTC
Identified
The Meta API is not returning the permission to access the Messenger feature. Because of this API issue, any account connecting or reconnecting their Facebook integrations might lose access to the Facebook Messenger functionality temporarily. We are reporting the issue to Meta and investigating if there's any action we can take ourselves to mitigate the issue.
Posted Jun 01, 2023 - 11:09 UTC
This incident affected: Helpdesk Integrations (Facebook Messenger).