High error rate in the Helpdesk
Incident Report for Gorgias
This incident has been resolved.
Posted May 04, 2020 - 08:55 PDT
A fix has been implemented and we are monitoring the result.
Posted May 04, 2020 - 08:19 PDT
The issue has been identified and a fix is currently being rolled out.
Posted May 04, 2020 - 08:10 PDT
Our main database is considerably slower than usual which lead to errors loading the Helpdesk. We are investigating this issue and will keep you updated.
Posted May 04, 2020 - 08:01 PDT
This incident affected: Helpdesk (REST API, Web App).