Customer search results might be delayed

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Feb 24, 2025 - 19:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 24, 2025 - 18:50 UTC

Investigating

We are currently investigating the issue with our customer search engine. Customer search results might be outdated.
Posted Feb 24, 2025 - 16:52 UTC
This incident affected: Helpdesk Clusters (us-east1-635c).