Meta outage impacting some Instagram features

Incident Report for Gorgias

Resolved

Meta resolved the incident on their end. Messages sent and received for Instagram DMs are now properly formatted.

Posted Dec 16, 2024 - 23:19 PST

Monitoring

Meta resolved the incident on their end and we are monitoring the results. Messages received from Instagram DM should now contain properly formatted messages.

Posted Dec 16, 2024 - 22:22 PST

Identified

It appears that Meta API for Instagram is suffering from a widespread outage: https://metastatus.com/ig-messenger

Messages displayed within the platform might show technical information coming from Meta. We're monitoring the situation and will continue to update on this matter.

Posted Dec 16, 2024 - 21:16 PST

Investigating

It appears that Messenger API for Instagram is suffering from a widespread outage: https://metastatus.com/ig-messenger

This has direct impact to our Instagram integrations that may be not working correctly at this time.

We are currently investigating the issue, and will provide further details as they come from Meta.

Posted Dec 16, 2024 - 20:15 PST

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511, us-central1-c433, us-east1-c94b) and Helpdesk Integrations (Instagram comments, Instagram Direct Messages).