Major outage of the main database

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Apr 26, 2018 - 04:03 UTC

Monitoring

We've identified the cause and we've managed to recover the helpdesk. We are monitoring the situation right now.
Posted Apr 26, 2018 - 02:11 UTC

Investigating

We are investigating a major outage of our main database
Posted Apr 26, 2018 - 01:59 UTC