Increased latency and error rate

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Dec 23, 2021 - 11:15 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 23, 2021 - 10:16 PST

Investigating

We are currently investigating this issue.

Posted Dec 23, 2021 - 07:33 PST

This incident affected: Helpdesk Clusters (us-east1-635c) and Helpdesk (REST API, Web App, Mobile Apps).