Increased latency and error rate

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Dec 23, 2021 - 19:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 23, 2021 - 18:16 UTC

Investigating

We are currently investigating this issue.
Posted Dec 23, 2021 - 15:33 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).