High latency to access the helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Sep 24, 2020 - 20:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2020 - 20:16 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 24, 2020 - 20:12 UTC

Investigating

We are currently investigating this issue.
Posted Sep 24, 2020 - 20:03 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).