Our connection with Ecommerce providers is degraded
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Jul
17
,
2024
-
13:47
PDT
Monitoring
A fix has been implemented and we are monitoring the results. Next update will be posted in 2 hours
Posted
Jul
17
,
2024
-
12:16
PDT
Identified
We are experiencing an issue with delayed Shopify/Ecommerce updates. We are looking into the situation and we will have a new update within next hour
Posted
Jul
17
,
2024
-
12:01
PDT
Investigating
We are experiencing an outage on our ingestion pipeline and we are currently investigating it. We'll post an update in the next hour
Posted
Jul
17
,
2024
-
11:23
PDT
This incident affected: Helpdesk Clusters (us-east1-2607, us-central1-c433), Infrastructure & Cloud (Google Cloud Platform Google Cloud Pub/Sub), and Helpdesk Integrations (Shopify integration).
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