Our connection with Ecommerce providers is degraded

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jul 17, 2024 - 20:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Next update will be posted in 2 hours

Posted Jul 17, 2024 - 19:16 UTC

Identified

We are experiencing an issue with delayed Shopify/Ecommerce updates. We are looking into the situation and we will have a new update within next hour

Posted Jul 17, 2024 - 19:01 UTC

Investigating

We are experiencing an outage on our ingestion pipeline and we are currently investigating it. We'll post an update in the next hour

Posted Jul 17, 2024 - 18:23 UTC

This incident affected: Helpdesk Clusters (us-east1-2607, us-central1-c433), Infrastructure & Cloud (Google Cloud Platform Google Cloud Pub/Sub), and Helpdesk Integrations (Shopify integration).