Discrepancies in automation rate and Automate analytics

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Nov 05, 2024 - 09:05 PST

Update

A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2024 - 08:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2024 - 07:13 PDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 22, 2024 - 00:54 PDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 21, 2024 - 13:47 PDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 17, 2024 - 04:53 PDT

Identified

We have discovered discrepancies in the Automation rate computing, affecting the Automate analytics page.
The root cause have been identified and we are working on a fix.
Posted Oct 16, 2024 - 10:03 PDT
This incident affected: Helpdesk (Web App).