Discrepancies in automation rate and Automate analytics

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted 7 months ago. Nov 05, 2024 - 17:05 UTC

Update

A fix has been implemented and we are monitoring the results.
Posted 7 months ago. Oct 29, 2024 - 15:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 7 months ago. Oct 23, 2024 - 14:13 UTC

Update

We are continuing to work on a fix for this issue.
Posted 7 months ago. Oct 22, 2024 - 07:54 UTC

Update

We are continuing to work on a fix for this issue.
Posted 7 months ago. Oct 21, 2024 - 20:47 UTC

Update

We are continuing to work on a fix for this issue.
Posted 8 months ago. Oct 17, 2024 - 11:53 UTC

Identified

We have discovered discrepancies in the Automation rate computing, affecting the Automate analytics page.
The root cause have been identified and we are working on a fix.
Posted 8 months ago. Oct 16, 2024 - 17:03 UTC
This incident affected: Helpdesk (Web App).