Not receiving updates for Facebook integrations

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Jan 09, 2020 - 01:35 UTC

Monitoring

This should now be fixed and all pages should be receiving Facebook comments, Instagram comments and Messenger messages. We're monitoring the situation.
Posted Jan 08, 2020 - 22:58 UTC

Identified

We've identified the issue and are currently fixing it, you should start receiving Facebook messages, comments and Instagram comments again soon. Unfortunately we will not be able to import missed messages.
Posted Jan 08, 2020 - 22:34 UTC

Investigating

Facebook is not sending us updates for Facebook comments, Instagram comments and Messenger conversation since this morning, 10.30am PST. We're currently investigating.
Posted Jan 08, 2020 - 22:04 UTC
This incident affected: Helpdesk Integrations (Facebook Posts & Comments, Instagram comments).