Some customers's billing information are not available

Incident Report for Gorgias

Resolved

One of our partner is encountering issues which impact the fetch of the billing information for some of our customers.
Billing status page may not be responding.
Incident is on the way to be mitigated, we are still encountering some slowness and errors
Posted Oct 21, 2025 - 08:09 UTC

Monitoring

One of our partner is encountering issues which impact the fetch of the billing information for some of our customers.
Billing status page may not be responding.
Incident is on the way to be mitigated, we are still encountering some slowness and errors
Posted Oct 20, 2025 - 13:51 UTC

Identified

One of our partner is encountering issues which impact the fetch of the billing information for some of our customers.
Billing status page may not be responding.
Posted Oct 20, 2025 - 08:39 UTC