Native Phone incoming calls are not notifying agents
Incident Report for Gorgias
This incident has been resolved.
Posted May 19, 2021 - 07:16 PDT
A fix has been implemented and we are monitoring the results.
Posted May 19, 2021 - 06:56 PDT
All new incoming calls don't send a notification to any of available agents due to recent changes on system's side.
We are currently investigated the issue.
Posted May 19, 2021 - 04:35 PDT
This incident affected: Helpdesk Integrations (Native Phone).