AI Agent is currently facing issues not all messages are processed correctly
Incident Report for Gorgias
Resolved
This incident has been resolved.
Posted Jul 03, 2024 - 21:58 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 03, 2024 - 21:49 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 03, 2024 - 21:42 PDT
Investigating
We are currently investigating an issue with AI Agent not processing all messages. The impact is limited, tickets are left unassigned with no messages sent to customers.
Posted Jul 03, 2024 - 21:31 PDT
This incident affected: Helpdesk (Web App).
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