AI Agent is currently facing issues not all messages are processed correctly

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Jul 03, 2024 - 21:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 03, 2024 - 21:49 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 03, 2024 - 21:42 PDT

Investigating

We are currently investigating an issue with AI Agent not processing all messages. The impact is limited, tickets are left unassigned with no messages sent to customers.
Posted Jul 03, 2024 - 21:31 PDT
This incident affected: Helpdesk (Web App).
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