Increased latency in aus-southeast1-fcb9

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Dec 13, 2022 - 19:21 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 13, 2022 - 18:52 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 13, 2022 - 18:31 PST
This incident affected: Helpdesk (REST API, Web App) and Helpdesk Clusters (aus-southeast1-fcb9).