We are currently experiencing issues sending/receiving Instagram DMs

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Mar 31, 2022 - 21:53 PDT

Monitoring

Facebook's Messenger API for Instagram seems to progressively recover, we are monitoring the results.

Posted Mar 31, 2022 - 20:57 PDT

Identified

Facebook is experiencing a major disruption with the Graph API impacting our ability to send/receive Instagram DMs: https://status.fb.com/graph-api?ref=dfc

Posted Mar 31, 2022 - 14:53 PDT

Investigating

We are currently investigating this issue.

Posted Mar 31, 2022 - 14:44 PDT

This incident affected: Helpdesk Integrations (Instagram Direct Messages).