Major outage of the Helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jan 25, 2019 - 18:11 UTC

A fix was deployed and all in incoming messages and integrations have been replayed. Monitoring the system.

Posted Jan 24, 2019 - 06:29 UTC

The issue has been identified and a fix is being implemented.

Posted Jan 24, 2019 - 05:01 UTC

The main database went down due to a machine failure and it should be back up now. We are monitoring the situation.

Posted Jan 24, 2019 - 04:51 UTC

The issue has been identified and a fix is being implemented.

Posted Jan 24, 2019 - 04:44 UTC

This incident affected: Helpdesk (REST API).