Performance degradation causing partial outage

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 07, 2023 - 08:34 PDT

A fix has been implemented and we are monitoring the results.

Posted Sep 07, 2023 - 08:14 PDT

The issue has been identified and a fix is being implemented.

Posted Sep 07, 2023 - 07:43 PDT

We observe performance degradation as well as delays in outbound messages delivery on us-central1-c433 cluster.

Posted Sep 07, 2023 - 07:42 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-c433).