Performance degradation causing partial outage
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Sep
07
,
2023
-
15:34
UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Sep
07
,
2023
-
15:14
UTC
Identified
The issue has been identified and a fix is being implemented.
Posted
Sep
07
,
2023
-
14:43
UTC
Investigating
We observe performance degradation as well as delays in outbound messages delivery on us-central1-c433 cluster.
Posted
Sep
07
,
2023
-
14:42
UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-c433).
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