Incident Resolution Time: January 22, 2025, 5:52 PM UTC
We are pleased to inform you that the incident affecting our email processing and automated features has been resolved. All delayed events have been successfully processed, and systems are now operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to rectify the situation. Our team is committed to providing a seamless experience, and we will continue to monitor the situation closely.
Thank you for your understanding.
If you have any further questions, please don't hesitate to reach out to our Support team at support@gorgias.com.
Posted Jan 22, 2025 - 13:08 PST
Monitoring
A fix has been implemented. All delayed events has been processed. We are monitoring the current state.
Posted Jan 22, 2025 - 11:43 PST
Investigating
Incident Start Time: January 22, 2025, 3:50 PM UTC
We are currently investigating an incident that has caused delays in several critical features of our services. The following functionalities are affected: - Email Rules: Processing of email rules is delayed, which may impact your ability to manage and organize your inbox efficiently. - AI Agent: The AI Agent is experiencing delays in processing emails, affecting its ability to respond and assist promptly. - Auto-Merge and Auto-QA: There are delays in auto-merging and auto-quality assurance processes, which may result in slower updates and checks. We understand the importance of these features to your workflow and are actively working to resolve the situation. Our team is engaged in diagnosing the root cause of the delays and will provide updates as more information becomes available.
Posted Jan 22, 2025 - 08:32 PST
This incident affected: Helpdesk Integrations (Email), Helpdesk Clusters (us-east1-635c), and Automate (AI Agent).