Major outage

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Apr 23, 2018 - 16:19 UTC

Monitoring

Our main DB went down, we've recovered it and now the helpdesk and all its services should be accessible. We apologize for the inconvenience. Please let us know if you have any questions.
Posted Apr 21, 2018 - 05:20 UTC

Investigating

We've identified a major outage of the main helpdesk services. We are investigating.
Posted Apr 21, 2018 - 05:04 UTC