Performance degradation

Incident Report for Gorgias

Resolved

Our systems indicate healthy performances and latency following the changes applied earlier.
Posted Oct 18, 2023 - 23:33 UTC

Identified

We identified sources of increased load and latency affecting our services, notably view counts, and deployed a fix. We are observing the results. Refreshing the page is recommended to adopt the new version faster.
Posted Oct 18, 2023 - 22:05 UTC

Update

We're still investigating the source of the slowness as we work on a fix.
Posted Oct 18, 2023 - 18:01 UTC

Investigating

We are currently investigating this issue.
Posted Oct 18, 2023 - 15:34 UTC
This incident affected: Helpdesk (Web App) and Helpdesk Clusters (us-east1-2607).