Performance degradation causing partial outage

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 06, 2023 - 05:16 UTC

A fix has been implemented and we are monitoring the results.

Posted Sep 06, 2023 - 01:15 UTC

The issue has been identified and a fix is being implemented.

Posted Sep 06, 2023 - 00:30 UTC

We observe performance degradation as well as delays in outbound messages delivery on us-central1-c433 cluster.

Posted Sep 05, 2023 - 22:13 UTC

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-c433).