Performance degradation causing partial outage

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 05, 2023 - 22:16 PDT

A fix has been implemented and we are monitoring the results.

Posted Sep 05, 2023 - 18:15 PDT

The issue has been identified and a fix is being implemented.

Posted Sep 05, 2023 - 17:30 PDT

We observe performance degradation as well as delays in outbound messages delivery on us-central1-c433 cluster.

Posted Sep 05, 2023 - 15:13 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-c433).