After looking into it, we haven't noticed any meaningful impact on our Shopify customers, and we can now confirm full resolution of this incident.
In the event that you encounter a sync issue between Shopify and Gorgias platforms, please be aware that it will be automatically retried as per usual.
Posted Dec 05, 2025 - 10:52 UTC
Investigating
The following components have been impacted during Cloudflare's outage: Uploads, AI Agent on Chat, Phone transcriptions and Help Center.
We can confirm full resolution on them, but we're still investigating the impact on Shopify customers.
Posted Dec 05, 2025 - 10:10 UTC
Monitoring
The incident has been marked as resolved by our third-party provider (Cloudflare) at 09:20 UTC.
We can confirm that impacted systems are coming back online on our end, we're actively monitoring the situation before confirming full resolution.
Posted Dec 05, 2025 - 09:28 UTC
Investigating
One of our major third-party providers (Cloudflare) is currently experiencing issues, making several components of our platform down or degraded. We're currently investigating the extent of the problem.
Posted Dec 05, 2025 - 09:22 UTC
This incident affected: Help Center (REST API, Customer Help Center website, Custom Domains) and Automate (AI Agent).