Increased error rate with some operations in the helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Sep 17, 2020 - 02:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results. We are currently importing all messages that arrived during the outage. No message will be lost during this operation.
Posted Sep 17, 2020 - 00:41 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 16, 2020 - 22:53 UTC

Investigating

We are currently investigating this issue.
Posted Sep 16, 2020 - 22:08 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).