Cannot reply to Instagram Direct Messages

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted May 19, 2022 - 02:27 PDT

Update

We opened a bug on the Meta bug reporting site: https://developers.facebook.com/support/bugs/550341743280898/

We are waiting for Meta to answer, while we monitor the issue.

Posted May 18, 2022 - 19:40 PDT

Investigating

Replying to Instagram Direct Messages doesn't work for multiple accounts. No issue is currently been reported by Meta, we are investigating to understand the causes.

Posted May 18, 2022 - 19:15 PDT

This incident affected: Helpdesk Integrations (Instagram Direct Messages).