Cannot reply to Instagram Direct Messages
Incident Report for Gorgias
This incident has been resolved.
Posted May 19, 2022 - 02:27 PDT
We opened a bug on the Meta bug reporting site:

We are waiting for Meta to answer, while we monitor the issue.
Posted May 18, 2022 - 19:40 PDT
Replying to Instagram Direct Messages doesn't work for multiple accounts. No issue is currently been reported by Meta, we are investigating to understand the causes.
Posted May 18, 2022 - 19:15 PDT
This incident affected: Helpdesk Integrations (Instagram Direct Messages).