Phone number creation is temporarily restricted

Incident Report for Gorgias

Resolved

Native Phone and the Voice integration are working normally
Posted Mar 30, 2022 - 16:47 UTC

Monitoring

We implemented and deployed the security fix, and we are now monitoring the effect of the changes.
Posted Mar 25, 2022 - 16:15 UTC

Identified

We are working on a security fix for Phone Numbers, and in order to do so we need to restrict the possibility to create new Phone Numbers until the fix is deployed. Apologies for the inconvenience.
Posted Mar 15, 2022 - 21:01 UTC
This incident affected: Helpdesk Integrations (Native Phone).