Increased error rate and processing delay within the helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 07, 2024 - 15:18 PDT

Update

A fix has been implemented and we are monitoring the results.

Posted Oct 07, 2024 - 04:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 07, 2024 - 03:46 PDT

Investigating

We are currently investigating this issue scoped a single region.

Posted Oct 07, 2024 - 02:56 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east4-65cd).