Incoming messages not arriving
Incident Report for
Gorgias
Resolved
Incident resolved. Account owners of helpdesk notified of the postmortem via email.
Posted
Jul
14
,
2018
-
00:21
UTC
Monitoring
We managed to identify and fix the issue with the incoming messages. We are now beginning recovery process.
Posted
Jul
13
,
2018
-
20:24
UTC
Investigating
We are currently investigating this issue.
Posted
Jul
13
,
2018
-
19:07
UTC
This incident affected: Helpdesk (REST API) and Helpdesk Integrations (Email, Live Chat, Facebook Posts & Comments).
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Incoming messages not arriving
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