Listing users result in an error sometimes

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Mar 08, 2022 - 13:56 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 07, 2022 - 19:36 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 07, 2022 - 15:35 PST

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff) and Helpdesk (REST API, Web App).