Live updates (view counts and incoming message updates) are delayed

Incident Report for Gorgias

Resolved

Live updates should be back to normal.

Posted Nov 29, 2019 - 11:33 PST

Monitoring

View counts and other live updates are now functioning. Please refresh your page if it's not working for you. We're continuing to monitor the situation.

Posted Nov 29, 2019 - 11:01 PST

Investigating

We're currently experiencing high latency issues with the view counts, sending messages are loading slowly, and incoming messages are not automatically updated.

Posted Nov 29, 2019 - 09:58 PST

This incident affected: Helpdesk (REST API).