All the data is now in place and the Helpdesk is not impacted anymore.
Posted Sep 18, 2025 - 20:42 UTC
Update
The recovery process for the missing data is still running. We are monitoring the progress. We will provide an update in 2 hours.
Posted Sep 18, 2025 - 18:36 UTC
Update
The recovery process for the missing data is still running. We are monitoring the progress. We will provide an update in 2 hours.
Posted Sep 18, 2025 - 16:42 UTC
Update
The recovery process for the missing data is still running. We are monitoring the progress. We will provide an update in 2 hours.
Posted Sep 18, 2025 - 14:39 UTC
Update
The recovery process for the missing data is still running. We are monitoring the progress.
We will provide an update in 2 hours.
Posted Sep 18, 2025 - 12:54 UTC
Update
We started the recovery process for the missing data and we are monitoring the progress.
We will provide an update in 2 hours.
Posted Sep 18, 2025 - 11:09 UTC
Identified
We’ve identified the issue that caused Shopify live data to fall out of sync with the Helpdesk and have mitigated its impact.
Please note that some Helpdesk data may still be out of sync with Shopify. Our team is actively working on a full resolution.
We’ll share another update in 2 hours.
Posted Sep 18, 2025 - 08:14 UTC
Investigating
We are aware of the Shopify data not being in sync with the Helpdesk due to a webhooks issue. Currently, we are investigating the issue. We will provide an update in 2 hours.