Instagram DMs not creating messages in Gorgias

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 03, 2021 - 22:58 UTC

Facebook has implemented a fix and we are monitoring the results.

Posted Nov 03, 2021 - 21:31 UTC

Facebook is aware of the issue and is currently working on a fix.

Posted Nov 03, 2021 - 20:05 UTC

The Messenger API for Instagram is currently experiencing issues, we are reaching out to Facebook to have more details.

Posted Nov 03, 2021 - 19:30 UTC

We are currently investigating the issue

Posted Nov 03, 2021 - 18:57 UTC

This incident affected: Helpdesk Integrations (Instagram Direct Messages).