Instagram DMs not creating messages in Gorgias
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Nov
03
,
2021
-
22:58
UTC
Monitoring
Facebook has implemented a fix and we are monitoring the results.
Posted
Nov
03
,
2021
-
21:31
UTC
Update
Facebook is aware of the issue and is currently working on a fix.
Posted
Nov
03
,
2021
-
20:05
UTC
Identified
The Messenger API for Instagram is currently experiencing issues, we are reaching out to Facebook to have more details.
Posted
Nov
03
,
2021
-
19:30
UTC
Investigating
We are currently investigating the issue
Posted
Nov
03
,
2021
-
18:57
UTC
This incident affected: Helpdesk Integrations (Instagram Direct Messages).
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Instagram DMs not creating messages in Gorgias
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