Instagram DMs not creating messages in Gorgias

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Nov 03, 2021 - 22:58 UTC

Monitoring

Facebook has implemented a fix and we are monitoring the results.
Posted Nov 03, 2021 - 21:31 UTC

Update

Facebook is aware of the issue and is currently working on a fix.
Posted Nov 03, 2021 - 20:05 UTC

Identified

The Messenger API for Instagram is currently experiencing issues, we are reaching out to Facebook to have more details.
Posted Nov 03, 2021 - 19:30 UTC

Investigating

We are currently investigating the issue
Posted Nov 03, 2021 - 18:57 UTC
This incident affected: Helpdesk Integrations (Instagram Direct Messages).