Instagram DMs not creating messages in Gorgias

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 03, 2021 - 15:58 PDT

Monitoring

Facebook has implemented a fix and we are monitoring the results.

Posted Nov 03, 2021 - 14:31 PDT

Update

Facebook is aware of the issue and is currently working on a fix.

Posted Nov 03, 2021 - 13:05 PDT

Identified

The Messenger API for Instagram is currently experiencing issues, we are reaching out to Facebook to have more details.

Posted Nov 03, 2021 - 12:30 PDT

Investigating

We are currently investigating the issue

Posted Nov 03, 2021 - 11:57 PDT

This incident affected: Helpdesk Integrations (Instagram Direct Messages).