Native phone incident

Incident Report for Gorgias

Resolved

Everything is back to normal.
Posted Dec 17, 2021 - 17:54 UTC

Identified

Our phone service provider has identified an issue and is already working on a fix.
More information here: https://status.twilio.com/incidents/jtksqkz8fb5f
Posted Dec 17, 2021 - 16:24 UTC

Investigating

We're experiencing issues with creating new phone integrations. There is an outage on our provider's side.
Posted Dec 17, 2021 - 15:35 UTC
This incident affected: Helpdesk Integrations (Native Phone).