Native phone incident

Incident Report for Gorgias

Resolved

Everything is back to normal.

Posted Dec 17, 2021 - 09:54 PST

Identified

Our phone service provider has identified an issue and is already working on a fix.
More information here: https://status.twilio.com/incidents/jtksqkz8fb5f

Posted Dec 17, 2021 - 08:24 PST

Investigating

We're experiencing issues with creating new phone integrations. There is an outage on our provider's side.

Posted Dec 17, 2021 - 07:35 PST

This incident affected: Helpdesk Integrations (Native Phone).