Issue with Microsoft Graph API impacts Outlook integration

Incident Report for Gorgias

Resolved

We're closing this incident as the underlying bug is a priori not going to be fixed soon by the Outlook team. We will keep monitoring this internally, and will notify affected accounts when this gets resolved.
Posted Oct 19, 2020 - 17:28 UTC

Identified

The ticket for Microsoft Support was created.
Posted Oct 15, 2020 - 17:04 UTC

Investigating

Some part of Outlook messages stays in the draft state in the Outlook mailbox which was used in the integration.
Posted Oct 15, 2020 - 15:00 UTC
This incident affected: Helpdesk Integrations (Outlook).