Delay in receiving Instagram and Facebook comments and messages

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Dec 22, 2021 - 02:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 22, 2021 - 00:50 UTC

Update

We are continuing to investigate this issue.

Posted Dec 21, 2021 - 18:40 UTC

Investigating

We're currently investigating an issue causing delays in receiving Instagram and Facebook comments and messages

Posted Dec 21, 2021 - 17:41 UTC

This incident affected: Helpdesk Clusters (us-east1-2607) and Helpdesk Integrations (Facebook Posts & Comments, Instagram comments, Facebook Messenger, Instagram Direct Messages).