Messages of email integrations are delayed

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Aug 07, 2020 - 13:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 07, 2020 - 03:04 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 07, 2020 - 00:08 UTC

Investigating

Messages of email integrations are delayed because of an outage on Mailgun, they are investigating. You can find more information here: https://status.mailgun.com/incidents/qv74gxp2ndsp
Posted Aug 06, 2020 - 23:28 UTC
This incident affected: Helpdesk Integrations (Mailgun inbound email, Mailgun outbound email).