Shopify no longer sending webhooks

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jun 08, 2022 - 19:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 08, 2022 - 18:44 UTC

Identified

The issue has been identified by Shopify and the traffic is getting back to normal.

Posted Jun 08, 2022 - 18:32 UTC

Investigating

Shopify is currently experiencing an outage. We no longer receive updates.

Posted Jun 08, 2022 - 17:33 UTC

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511) and Helpdesk Integrations (Shopify integration).