Delayed results on ticket search and view search

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted May 19, 2023 - 16:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 19, 2023 - 15:12 UTC

Update

The view search is back to normal. Only ticket search has outdated results.
Posted May 19, 2023 - 14:59 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 19, 2023 - 14:51 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east4-65cd).