Issues with Voice Calls — Inbound and Outbound Services Affected

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Apr 22, 2024 - 18:25 UTC

Update

We are continuing to monitor for any further issues.
You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g

Posted Apr 22, 2024 - 17:37 UTC

Monitoring

Our phone provider has implemented a fix and we are monitoring the results.
You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g

Posted Apr 22, 2024 - 16:44 UTC

Identified

Our Phone provider is currently experiencing a critical incident affecting inbound and outbound calls.
You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g .

Posted Apr 22, 2024 - 15:41 UTC

This incident affected: Helpdesk Integrations (Native Phone).