Issues with Voice Calls — Inbound and Outbound Services Affected

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Apr 22, 2024 - 11:25 PDT

Update

We are continuing to monitor for any further issues.
You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g

Posted Apr 22, 2024 - 10:37 PDT

Monitoring

Our phone provider has implemented a fix and we are monitoring the results.
You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g

Posted Apr 22, 2024 - 09:44 PDT

Identified

Our Phone provider is currently experiencing a critical incident affecting inbound and outbound calls.
You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g .

Posted Apr 22, 2024 - 08:41 PDT

This incident affected: Helpdesk Integrations (Native Phone).