This incident has been resolved.

A fix has been implemented by Facebook and we are monitoring the results.

Facebook has an ongoing bug and doesn't send notifications about new Instagram comments for some Instagram accounts. This impacts Gorgias ability to create Instagram comment tickets for those accounts. Facebook is aware of this issue and they do not have any short-term solution for it (the fix requires a long-term solution). On our side, we are currently thinking of a short-term workaround. We will keep you updated.