Instagram direct messages are not pulling for some customers
Incident Report for Gorgias
This incident has been resolved.
Posted Sep 22, 2022 - 01:53 PDT
We started to receive back the webhooks for Instagram direct messages.
Posted Sep 22, 2022 - 01:12 PDT
Facebook is not sending us Instagram DM webhooks for some accounts. We have opened a bug report on Facebook's side.
Bug report link:
Posted Sep 21, 2022 - 08:11 PDT
Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.
Posted Sep 21, 2022 - 07:08 PDT
This incident affected: Helpdesk Integrations (Instagram Direct Messages).