Emails are not being received

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Dec 15, 2021 - 18:59 UTC

Monitoring

We started receiving emails again and are monitoring the situation.
Posted Dec 15, 2021 - 16:05 UTC

Investigating

We currently stopped receiving any emails from our email service provider. On top of that, a lot of different websites across the internet appear to be down, probably pointing to an issue with a global platform service provider. We're investigating and will let you know ASAP.
Posted Dec 15, 2021 - 15:41 UTC
This incident affected: Helpdesk Integrations (Email).