A fix has been implemented and we are monitoring the results.
Posted Jun 04, 2025 - 14:55 UTC
Investigating
Incident Update: Help Center API Error Rate We are currently experiencing a high error rate with our Help Center API due to a sudden increase in API call volume. This situation may result in some help centers being unavailable and the AI Agent not responding correctly to user tickets. Impact: - Some help centers are experiencing downtime. - AI Agent responses may be affected with a higher failure rate. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We appreciate your patience and understanding as we work through this incident. We will provide updates as we receive more information. Thank you for your understanding.
Posted Jun 04, 2025 - 14:21 UTC
This incident affected: Automate (AI Agent) and Help Center (Customer Help Center website).