Partially degraded performance on the helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted May 05, 2020 - 16:53 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2020 - 16:46 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2020 - 16:28 PDT

Investigating

We're experiencing a partially degraded performance in one of our clusters affecting some of our customers. We're investigating.

Posted May 05, 2020 - 16:09 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps).