Partially degraded performance on the helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted May 05, 2020 - 23:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 05, 2020 - 23:46 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 05, 2020 - 23:28 UTC

Investigating

We're experiencing a partially degraded performance in one of our clusters affecting some of our customers. We're investigating.
Posted May 05, 2020 - 23:09 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps).